So I walked into GameStop yesterday, standard edition of FFX/X2 HD Remaster in hand, totally prepared to return it, and totally unprepared to give any mangers shit about it, because I’m really not great at confrontation. My intention was just to quietly return the game and casually mention that I planned to get the Limited Edition on eBay. Make them squirm a little with guilt instead of actually angrily complaining to anyone.
To my surprise, as I was in the act of taking my money back from the associate who sold me the preorder on Tuesday, the associate who originally reserved the game walked into the store and declared, “Oh! I was just about to call you!”
He wasn’t in uniform yet, so I initially didn’t recognize him and responded guardedly, “Really! For what purpose?”
He motioned to the game I had just returned. “We had four Limited Edition preorders that haven’t been picked up yet. We only have to hold them for 48 hours, so if you come in tomorrow around 10, one of them can be yours. If that doesn’t work, I’ll get one shipped from another GameStop.”
Well, color me surprised! I thanked him profusely, and headed back to work, somewhat hopeful that I would soon have my hands on a Limited Edition, but I wasn’t quite sure if I should trust GameStop’s promises yet.
I stopped by the store this morning, and lo and behold…
My good man Associate Ivan held it up as I entered the store, so I did a little dance, handed him my money, and headed off to my next appointment. I got there a little early, so I had some time to examine my hard-won prize.
Inside the outer sleeve is a hardback book, covered in FFX’s original title screen art.
Inside the book is a lot of pretty art! Shiny!
And, of course, the game itself.
So I guess things ended up okay after all! I don’t know whether Associate Ivan felt bad about what happened or whether my decidedly dissatisfied customer satisfaction survey feedback had any role in these events, but the fact of the matter is that GameStop made an ordering mistake, and then quickly moved to rectify that mistake and make me, the customer, happy. They accomplished their goal. So props, GameStop. Maybe you’re not that bad after all. Or maybe it’s Associate Ivan who rocks. Either way, Associate Ivan gets the credit on my next customer satisfaction survey. I hope he gets some kind of recognition.
Because now I can ride the shoopuff in proper style.
RIDE ZE SHOOPUFF!